FAQ
FAQ – Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Estimated delivery times vary depending on your location.
- United Kingdom: 5–10 business days
- United States: 5–12 business days
- Europe: 6–14 business days
- International orders: 7–20 business days
Please note that delays caused by customs or carriers may occasionally occur during peak periods.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email within 1–3 business days.
Do you ship internationally?
Yes. Relaxion proudly ships to many countries worldwide.
Shipping availability may vary depending on local regulations and logistics conditions.
Can I change or cancel my order?
Orders may be modified or canceled only before fulfillment begins.
Please contact our support team as soon as possible after placing your order.
Payments & Security
Is my payment information secure?
Absolutely.
All payments are processed through secure encrypted payment gateways protected by SSL technology and fraud prevention systems.
Relaxion does not store full payment card information.
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal (where available)
Payment methods may vary depending on your region.
Returns & Refunds
What is your return policy?
We offer a customer-focused return policy for eligible products.
If you experience any issue with your order, please contact us and our support team will assist you promptly.
What if my item arrives damaged?
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the product and packaging
We will review the issue and provide an appropriate solution as quickly as possible.
Product Questions
Are your products suitable for everyday use?
Yes. Our products are designed for daily comfort, relaxation, and wellness support.
Are Relaxion products medical devices?
No. Our products are intended for general wellness and comfort purposes only and are not medical devices.
How can I contact customer support?
You can contact our support team anytime at:
We aim to respond within 24 hours on business days.
