Refund Policy
Refund Policy – Relaxion
Customer Satisfaction First
At Relaxion, customer satisfaction is one of our highest priorities.
If you experience any issue with your order, we encourage you to contact our support team so we can help resolve the situation quickly and fairly.
Return Eligibility
To qualify for a return:
- Items must be unused and in original condition
- Return requests should be submitted within 14 days of delivery
- Proof of purchase may be required
Certain hygiene-related or personal-use items may not be eligible for return once opened.
Damaged or Incorrect Items
If your order arrives:
- damaged,
- defective,
- or incorrect,
please contact us within 48 hours of delivery with photos of the product and packaging.
Our team will review the issue and provide an appropriate resolution.
Refund Process
Approved refunds are processed back to the original payment method.
Processing times may vary depending on your payment provider or bank.
Non-Refundable Situations
Refunds may not be granted for:
- Incorrect customer address information
- Delays caused by customs
- Normal wear and tear
- Improper product use
Need Assistance?
Our support team is always ready to help.
Contact:
support@yourdomain.com
