Shipping policy

 

Shipping Policy – Relaxion

At Relaxion, we strive to ensure you receive your orders as quickly as possible. Please find below our shipping and delivery policy.

1. Processing and Dispatch

All orders are processed and prepared within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation. Once your order is dispatched, you will receive an email notification containing a tracking link to follow your parcel in real-time.

2. Delivery Estimates

Delivery times vary based on your geographic location. Estimated delivery times are as follows:

  • UK and Europe: 7 to 12 business days.

  • Rest of the World: 10 to 15 business days. Please note that these are estimates and may occasionally be extended due to logistical delays beyond our control (such as high-volume periods, customs inspections, or extreme weather conditions).

3. Shipping Costs

Shipping costs for your order will be calculated and displayed at checkout. Unless otherwise stated or part of a free shipping promotion, standard shipping rates apply to each order.

4. Shipping Addresses and Responsibility

It is the buyer's responsibility to ensure the delivery address entered during checkout is correct and complete. Relaxion cannot be held responsible for parcels not delivered or returned due to an incorrect or incomplete address provided by the customer. In such cases, any re-shipping costs will be the responsibility of the customer.

5. Customs, Taxes, and Import Duties

Relaxion is not responsible for any customs duties or taxes applied to your order upon arrival in the destination country. All fees charged during or after shipping (tariffs, taxes, customs VAT, etc.) are the sole responsibility of the customer.

6. Damaged or Lost Parcels

If your order arrives damaged, please retain all packaging materials and damaged items, and contact our customer service immediately via the email address below with clear photos of the issue. We will take the necessary steps to resolve the situation with the carrier.

7. Contact Information

For any questions regarding your order delivery or tracking assistance, please contact us:

  • Email: support@relaxion.store

  • Company Name: STARBITRAGE LTD

  • Registered Office: 14 WILMOT STREET, UNIT 29, ILKESTON, UNITED KINGDOM, DE7 8BD